Support
Vidly Support
Get help with your account, App Store purchase, render, AI feature or creator submission. Never send passwords, verification codes or private API keys.
Contact the Vidly team
This is the current support channel for the mobile app and creator portal. Include the information listed below so we can identify the issue without requesting sensitive credentials.
Sign in and account deletion
Include the email relay address shown by Sign in with Apple, the approximate time of the problem and a screenshot. Do not send your Apple ID password or verification code.
Subscriptions and credits
Include the product, purchase time and Apple transaction identifier when available. Subscription billing and cancellation are managed through Apple.
Render or AI problem
Include the template name, job identifier, approximate time, app version and the exact error shown. Avoid attaching private source media until support confirms it is needed.
Templates and moderation
Include your creator account email, template title and moderation status. Technical packaging rules are available on the Template standard page.